Dated: 12-11-2024
Ch02. what Are the Objectives and Kpis of a Cio and it Team
- IT is a challenging domain which requires skill, experience, structure, and spending to run efficiently
- Business is making steep demands on IT for agile delivery of applications in order to keep up with competition
- Running IT requires a diverse skillset
Primary Objective Set for it by Management
- Setup the infrastructure with least cost in the minimum time
- To maintain the network with minimum disruption and maximum performance requiring the least resources
Performance Kpis
- Minimal network disruption
- Timely completion of new projects
- Quick and efficient changes to existing applications (change-requests) to meet business requirements
Priorities of it
- To meet the performance KPIs
- To meet adhoc and unplanned business requirements
General it Teams Performance in Banking
- Extremely large number of applications (hundreds) & legacy
- Heavy-weight business teams and IT seen as a cost-center
- Technologists generally poor at banking (business)
General it Teams Performance in Telcos
- More professional and qualified workforce
- Most telco have been setup in the last 10 years so have clean greenfield networks (no legacy)
- Fewer applications; IT supports business
General it Teams Performance in Enterprise
- Competence and professionalism of IT teams matches culture of organization
- IT efficiency driven by top management commitment and interest
Security Posture
- Surprisingly in 95% of all orgs in Pakistan (all types and sizes), security posture has been found to be deficient
- Lack of awareness in the country has contributed to this deficient and poor security posture