Dated: 12-11-2024
Ch02. how Do the it Team Interact with other Stakeholders in the Organization
- IT budget/projects approved by IT Steering Committee (annual)
- Business requirements & new projects
- Audit & compliance requirements
- Expansion (branches) & maintenance
- IT support for computing (helpdesk)
- Business continuity & DR
It budget/projects Approved by it Steering Committee (annual)
- Capex and opex layout
- Includes new projects & licensing / maintenance of operations
- New hirings
Business Requirements & New Projects
- New upcoming business projects
- Change requests (CRs) and expansion of existing business projects
- Vendor management for business solutions
- UAT (testing) of business applications
Audit & compliance Requirements
- External audit
- Internal audit
- Compliance
- Information security & risk depts
Expansion (branches) & Maintenance
- IT requirements for business expansion (new branches, new locations, new territories)
- Maintenance of existing IT infrastructure (UPS, networking, bandwidth circuits)
It Support for Computing (helpdesk)
- New software and versions rollout (e.g. migration of AV or email program)
- IT support for business functions (application not working, speed slow, etc)
- Software bugs
Business Continuity & Dr
- DR is a technology function for which interaction with business functions is required (testing)
- Business continuity is handled under business operations for which IT also participates